Research paper on service quality in banking login
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Mediterranean Journal of Social Sciences. User Username Password Remember me. Article Tools Print this article. How to cite item. Email this article Login required. Email the author Login required.
Post a Comment Login required. Service quality The Authors Manilall Dhurup. The rapid advancement in technology-based research paper, especially those related to the Internet, has led to research paper changes in how banks interact with customers.
This study provides insights please click research paper on service quality in banking login source a framework for understanding customer perceptions of the quality of technology-based banking service and the relationship with customer satisfaction and service quality in a developing country.
A structured questionnaire containing 37 variables relating to online banking service quality was administered to two hundred Internet banking customers in Southern Gauteng in South Login SA. Using a factor analysis procedure seven factors that influence customer perception of online banking service banking login were extracted.
These factors were assurance, responsiveness, ease of use, accessibility, fulfilment, speed and accuracy, and contact. The relationship among the constructs of online banking service quality, customer satisfaction and loyalty was established by using correlations and regression analysis.
The findings provide evidence that the seven dimensions of technology /emerson-self-reliance-religion.html service quality positively influence research paper on service quality in banking login satisfaction and loyalty.
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The International Online Journal , Vol. Overall results show that highly educated, a person who are employees, businessmen and belongs to higher income group and younger group are using this service, however, remaining customers are not using this services.
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